Terms & Conditions

Studio Use & Conduct

Please be punctual for entry and exit. Extra charges apply for overtime use.
Please make sure to politely remind the users inside to finish and leave when your scheduled time starts, to avoid any delay.
Ensure all electrical equipment is turned off and doors are locked after use.
Our studio uses a digital lock. Please always bring your phone with you (e.g. when going to restroom). If you forget the password, you may not be able to re-enter.
If specific equipment (such as sound systems, lighting, etc.) is required, please follow the operating instructions.
Strictly no smoking inside the studio.
No food or uncovered drinks are allowed inside the studio.
Personal belongings are the responsibility of the user. Unlock Dance Studio is not liable for loss or theft.
No storage provided. Please check your belongings before leaving. We are not responsible for any loss.
Please return all equipment after use.
Bringing any dangerous items into the studio is strictly prohibited. Any illegal activities will result in fines or be reported to the police.
Do not remove or relocate any equipment without permission. Any loss or damage must be compensated at full cost.
Please dispose of trash properly when leaving to help maintain a clean and pleasant environment for everyone.
Any violation may result in penalties according to the penalty list.

Users must ensure they are in good health before using the studio. All activities are at the user's own risk.
Individuals with medical conditions or discomfort should refrain from intense physical activity.
The studio does not bear any responsibility for personal injuries.
The premises are equipped with CCTV surveillance for safety and management purposes. All recordings will not be disclosed publicly.

Once payment is successfully made, customers will receive a confirmation email containing the booking details.
For security reasons, the room passcode will only be displayed 24 hours before the check-in date and time.
Customers may also view their booking details and passcode via My Account → Bookings on the website.
If you do not receive the confirmation email within a few minutes after payment, please check your spam/junk folder or contact our support team.

All bookings are non-refundable once paid.
To reschedule, please notify us at least 24 hours in advance via Instagram DM. We may allow one-time rescheduling, subject to availability.
If notice is given less than 24 hours before the session or in case of no-show, the booking will be considered forfeited without refund or reschedule.
If cancellation is due to studio issues (e.g., equipment failure), a full refund or reschedule will be provided.
Refunds are not credited back to bank accounts or cards. All approved refunds will be credited into the user's wallet on our platform for future bookings or purchases.
If vouchers were used during the purchase, the vouchers will be forfeited and cannot be returned or reissued.
All refund transactions are recorded under the original payment method in our system for tracking purposes.
Please note that customers may not be entitled to refund disputes once the wallet credit has been issued successfully.

The following actions will be considered violations and subject to penalties:

Exceeding the reserved time (Overtime of 10 minutes will be charged as half an hour rental, and so on.)
Studio left uncleaned or equipment not returned: RM100
Using rooms other than the one booked (Violators will be fined RM200+)
Smoking inside the studio (Violators will be fined RM300)

We reserve the right to amend these terms and conditions at any time. Updates will be announced on our official page or booking platform.